Digital products and courses
Because ebooks, audio, reports, coaching programs and courses are delivered instantly, all sales of digital products are final. [Mujiba to confirm, or replace with her preferred policy, e.g. "refunds within 14 days if the product hasn't been downloaded".]
We'll gladly help if:
- you were charged twice for the same product;
- a file doesn't open or a video doesn't play and we can't fix it for you; or
- you didn't receive your product.
Please contact us within 14 days of your purchase.
Printed journals
If your journal arrives damaged or with a printing error, please contact us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a refund.
Bulk paperback orders
Bulk orders are printed specially for you, so they can't be returned. If there's a problem with your order, please contact us and we'll make it right.
How to request help
Please reach us through our contact page, with your order number and a short description of the problem. Approved refunds are returned to your original payment method, usually within 5 to 10 business days.